Refund policy
At SimpleGoods, we believe that furniture is more than just a household item — it is part of the space where families gather, conversations happen, and memories are created. Our dining tables and dining chairs are carefully selected to bring comfort, functionality, and style into your home.
We understand that purchasing furniture online is an important decision. This Return and Refund Policy explains your rights and responsibilities when requesting a return, exchange, or refund for products purchased through:
Website: https://www.simplegoods.wiki/
By placing an order with SimpleGoods, you acknowledge and agree to the terms described below.
1. Return Eligibility
Customers may request a return within 30 days after receiving their order.
To be eligible for a return:
- The product must be unused and in its original condition.
- The furniture must not have been assembled, modified, damaged, or altered.
- The item must include all original packaging materials, hardware, manuals, and accessories.
- Proof of purchase must be provided.
- The return request must be submitted within the applicable return period.
Because furniture products require careful handling, we strongly recommend inspecting your order immediately after delivery before assembly or installation.
2. Furniture Inspection Upon Delivery
Dining tables and chairs are large household products that may experience transportation risks.
Customers should inspect packages upon arrival for:
- Visible damage
- Missing parts
- Incorrect items
- Manufacturing defects
If your order arrives damaged, please contact us as soon as possible with:
- Order number
- Customer name
- Photos of the packaging and damaged product
- Description of the issue
Our customer service team will review the information and provide an appropriate solution.
3. Non-Returnable Products
Certain items may not qualify for return, including:
- Products that have been assembled or installed.
- Furniture damaged due to improper handling or assembly.
- Products modified by the customer.
- Items returned without authorization.
- Clearance or final-sale products where stated.
We reserve the right to refuse returns that do not meet the conditions described in this policy.
4. Return Request Process
To request a return, please contact:
Email: [email protected]
Please include:
- Full name
- Order number
- Product name
- Reason for return
- Photos if applicable
After reviewing your request, we will provide return instructions.
Customers should not ship products back before receiving approval.
5. Return Shipping Responsibility
For customer-requested returns due to personal preference, such as:
- Change of mind
- Wrong size selection
- Style preference changes
the customer may be responsible for return shipping costs.
If the return is caused by SimpleGoods, including:
- Incorrect product shipped
- Defective product
- Damaged product received
we will review the situation and provide assistance.
6. Refund Processing
Once the returned item arrives and passes inspection, we will process the refund.
Approved refunds will:
- Be issued to the original payment method.
- Be processed within 5–10 business days after approval.
- Depend on the customer’s payment provider processing time.
Original shipping charges may not be refundable unless the return resulted from an error caused by SimpleGoods.
7. Replacement Options
In certain situations, we may offer:
- Replacement parts
- Replacement products
- Partial refunds
- Other reasonable solutions
depending on the nature of the issue.
8. Order Cancellation
Customers may request cancellation shortly after placing an order.
Because furniture orders may quickly enter preparation or shipping stages, cancellation cannot always be guaranteed.
If an order has already shipped, customers must follow the return procedure.
9. Policy Updates
SimpleGoods reserves the right to update this Return and Refund Policy at any time.
Changes will become effective when posted on this page.